FAQ (Palo Alto)
Why do you require photos of a selfie, ID, and bikes?
Selfie photos combined with a state issued ID card or driver’s license protects against theft. We also use photos to assist us when reviewing security video.
What if I don’t have or want to use a CA driver’s license / ID card?
Please contact [email protected]. We can assist with photo capturing. We also can provide a BikeHub card instead of using a CA driver’s license or CA ID card.
What if I don’t have a valid credit card or email address?
Please contact [email protected] or visit us at our SF location for an in-person registration.
Who operates the Caltrain BikeHub?
BikeHub operates the registration, payment, and access. BikeHub is not affiliated with the former operator, Bikestation.
Palo Alto Bicycles handles on-site support during their open hours (typically 10am – 7pm).
Why is there a consecutive days parked limit?
The intention of the Caltrain BikeHub is to provide short term secure bike parking. Longer term bike parking decreases the number of bike racks available for use. Bikes parked overnight also increases the chance of bike theft.
Can I park multiple bikes?
Yes, you can register up to 3 bikes with one Membership. You can only park one bike at a time per location, however you can park multiple bikes simultaneously at multiple locations. You cannot park bikes for others, or park bikes that are not registered as yours.